This event has a firm NO REFUND policy.  All tickets are non-refundable, unless government restrictions mandate that we cannot have at least 50% seat capacity per event. If the event must be canceled per government restrictions, we will attempt to reschedule the date within 90 days of cancellation. If we are unable to reschedule the event within 90 days of cancellation, then we will offer guests the option of a ticket refund or reservations at the next event. Refunds may take up to 30 days to process. All refunds will be issued in full, minus any processing fees Eventbrite charges.  

 We will not offer any refunds due to government or non-government regulations such as mask mandates, vaccination requirements, venue COVID restrictions, vendor restrictions, or any other government mandates pertaining to live events, indoor dining, or group gatherings. 

 Guests typically wear casual or themed attire. We also encourage our guests to dress in accordance to the weather since there may be some duration of time where guests might be waiting outside. 

The entire event is handicap accessible, however, certain logistical measures will need to be taken. Please note all handicap requirements, along with sensory issues, in the “Notes” section of your tickets. We will do our best to accommodate all needs, but cannot guarantee accommodations if they are not properly noted during ticket purchase.  

 Information You Can Change On Your Tickets Includes: Name, Email, Add-ons Options, Custom Questions (Handicap Accessibility, Meal Type, Gift Purchase Information) 

 To be seated with or close to other groups and/or guests, tickets must be purchased together under one 

primary contact. If you have more guests than can be seated at a table, then A Wizard's Christmas staff 

will do their best to seat you within close proximity of your entire party. Guarantees cannot be made to be 

able to sit with your entire group. 

A Wizard’s Christmas does not offer any hotel or accommodation add-ons. However, we do work with Marriott Downtown Louisville for special discounted room rates.

Parking is not included with the fee of admission. You can park on the street, at the parking garage next to the Palace, or you can easily access the palace from local hotels.  

Merchandise: Most items will range from $20-$50. The marketplace will include a variety of items such as:

• Licensed plush animals, Alabaster logo apparel, chocolate frogs & other wizard candy, hand made custom wands, wizard jewelry, and other unique, handmade wizard and magical Items.

• The marketplace will be open before the show for the VIP guests and after the show for all general admission guests. The amount of guests allowed in the marketplace at a time will be modified based on COVID restrictions. More information will be available closer to the event.

This event is cashless but all major credit cards are accepted. All sales are final. No refunds of any kind for any reason will be issued for marketplace sales.